Ethics, Compliance, Privacy

Ethics / Compliance / Privacy / Privacy

For us these commitments are the basis of our code of conduct, are non-negotiable and constitute our pillars for all our actions and actions and reputation

At ENGIE, we believe that integrity and responsibility are the pillars that underpin all our actions. We are committed to act with honesty, ethics and transparency, rejecting all forms of corruption and fraud. We respect human rights and laws and regulations in force, as well as social and environmental policies. These commitments are non-negotiable and reflect our dedication to creating a positive impact on society and the environment.

How do we act?

Code of Ethical Conduct

Access 0ur code of ethic conduct here aqui

Daily routine

Four Action Priorities to Implement ENGIE’s Ethical Code of Conduct

1. Commitment at All Levels

Ethical commitment and exemplary behavior at ENGIE concern all employees, without exception. Directors and managers play a key role through their own conduct and by ensuring their teams respect ENGIE’s ethical code of conduct.

2. Inform, Train, and Prevent

To combat corruption, all employees—especially those most exposed to risk—must be made aware of and trained in the global “duty of vigilance” policy (third-party knowledge and assessment) to prevent unethical situations.

The hiring of any sales consultant, service provider, or supplier is strictly regulated and must be verified in advance.

3. Report and Receive Support

Any employee facing an unethical situation should not remain isolated and must report it to their management. If it’s not possible to contact management or the entity’s Ethics & Compliance Officer, the Group provides a whistleblowing system.

4. Apply Disciplinary Measures

The zero-tolerance policy requires that any violation of the principles in our ethical code of conduct be subject to disciplinary action. These measures will be applied by the manager or the entity of the employee involved.

All acts of corruption will be punished with dismissal.

Whistleblowing channel

Why?

As part of the Group’s ongoing commitment to strengthen its ethical standards and provide accessible tools for reporting inappropriate situations or non-compliance with our principles, laws, or regulations, ENGIE offers a whistleblowing system for its employees and all stakeholders (suppliers, subcontractors, unions, communities, NGOs, etc.) who are victims or witnesses of an incident.

What?

This system complements existing channels and reinforces the Group’s Ethics, Compliance, and Privacy approach. It provides anyone with a simple, confidential, and anonymous way to report wrongdoing.

Reports must be made in good faith, without malicious intent, and concern serious incidents of which the whistleblower has personal knowledge.

How does it work?

By phone:
Reports can be made anonymously or not, via a toll-free or paid phone line to an external service provider.
Languages supported: French, English, Spanish, and Portuguese.
For other languages, email is recommended.
A case number is provided for tracking.
The report is forwarded anonymously to ENGIE’s internal teams for processing.

By email:
Reports should preferably be written in English, French, Spanish, or Portuguese.
Messages in other languages may be translated.

How to report?

Reports can be submitted 24/7 in four languages (French, English, Spanish, Portuguese).

📧 Email: ethics@engie.com
📞 Toll-free phone line: 00 800 2348 2348
Available in countries including France, Portugal, Belgium, Netherlands, Germany, Romania, Italy, Brazil, Spain, Australia, Switzerland, Canada, Singapore, Thailand, Austria, Poland, Hungary, Slovakia, Czech Republic, Monaco, Norway, Argentina, Luxembourg, Pakistan, Greece, Philippines, South Africa, China, Malaysia
📞 Paid line: +33 1 45 51 03 67
Available for other countries, with support in four languages.

The external service provider is a recognized expert in whistleblowing systems and ensures confidentiality and compliance with ENGIE’s Whistleblowing Policy.

Your personal data is protected

Personal data collected through the ADIT system is processed under a service agreement between ENGIE SA and its provider.
ENGIE SA processes this data under the legal obligation of the Sapin II Law (Dec 10, 2016), allowing any person (employee or external stakeholder) to report serious incidents of which they have personal knowledge.

Data is retained for 5 years after pseudonymization and case closure.
Access is restricted to relevant departments and may be shared with:

ENGIE Group’s Director of Ethics, Compliance, and Privacy
Investigators
Judicial authorities (if applicable)

Data may be transferred outside the EU, with safeguards such as Binding Corporate Rules (BCRs).

Your rights

You may request access, correction, or deletion of your data via:
🔗 GDPR Portal

You may also contact the ADIT team via:
📧 ethics@engie.com
📞 Toll-free: 00 800 2348 2348
📞 Paid: +33 1 45 51 03 67

For other data-related requests (outside the ADIT system), contact ENGIE SA’s DPO via:
🔗 DPO Portal

You may also assert your rights with the CNIL: www.cnil.fr

Data protection

Personal Data Processing via the ADIT System – ENGIE SA

Personal data collected through the ADIT system is processed under a service agreement between ENGIE SA and its Service Provider responsible for collecting and managing the follow-up of professional alerts.

The data processing carried out by ENGIE SA, located at 1 Place Samuel de Champlain, 92 930 PARIS LA DÉFENSE Cedex 17, is conducted in accordance with the legal obligation established by the Sapin II Law of December 10, 2016. This law allows any person (employee or external stakeholder) with a legitimate interest to inform the Group, in good faith, of any serious matter that concerns it directly or indirectly, and of which they have personal knowledge, across various domains.

Collected data is retained for five years following pseudonymization and from the closure of the alert-related procedure. It is reserved for use by the relevant departments and may only be disclosed (in part) to the following recipients: ENGIE Group’s Director of Ethics, Compliance, and Privacy; individuals requiring access for the purpose of investigating the alert; or judicial authorities, if applicable.

Data may be transferred outside the European Union if the relevant ENGIE entity or individuals with access to the information are located outside the EU. To ensure adequate protection of personal data, ENGIE has implemented Binding Corporate Rules (BCRs).

In accordance with applicable regulations, you may request access to, rectification, or deletion of your data. These rights can be exercised by contacting: 🔗 Proof of identity may be required.

Regarding the submission of a professional alert, you may also exercise these rights by contacting the ADIT teams via email at ethics@engie.com, or by phone: 📞 Toll-free: 00 800 2348 2348 📞 Paid line: +33 1 45 51 03 67

For any other request related to the processing of your personal data by ENGIE SA (excluding the ADIT alert management system), you may contact the ENGIE SA Data Protection Officer via the dedicated portal: 🔗

You are also informed that you may assert your rights with the CNIL (France’s data protection authority) regarding the processing of your data by ADIT for ENGIE SA at: